Terms & Conditions
Booking:
At the time of making a booking, you will be asked to provide credit/debit card details to secure your reservation. A non-refundable deposit (usually equivalent to the first night’s stay) may be required and, if this is the case, we would inform you of the exact amount to be processed from your card.
The balance of your booking will then become due on the day of departure, payable in cash or by credit/debit card.
Cancellation and Insurance:
This is the legal bit which is always difficult to write down without sounding draconian. However, the reality is that plans do sometimes change and our aim is to provide clarity about how we deal with cancellations.
For any cancellation (including family illness, bad weather, petrol strikes etc.), you are liable for the cost of the first night’s stay. For cancellations made within 14 days of the date of arrival or by failing to take up the booking without cancelling, regretfully you are liable for the total value of the booking. For this reason, you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
Having said all that, we will make the utmost effort to re-let the room(s), but there are times when it will not be possible to do so, especially if cancelled at short notice. If we are successful, then the cancellation charges over and above the value of the first night’s stay will be reduced accordingly. Any cancellation payments which become due would be charged to the debit/credit card provided at the time the booking was made.
Special Date Cancellations - On certain dates (e.g. New Year), our standard cancellation policy does not apply and all reservations made are non-refundable. If this is the case this will be shown during the booking process and stated in your confirmation email. If you book via the telephone you will also be informed by us verbally.
Again we will make the utmost effort to re-let the room(s). If we are successful, then the cancellation charges over and above the value of the first night’s stay will be reduced accordingly. Any cancellation payments which become due would be charged to the debit/credit card provided at the time the booking was made.
COVID-19 Cancellations - Please be aware that for any cancellations from 1st January 2021 due to COVID-19 (including [but not limited to] travel restrictions, self-isolation or illness) our standard cancellation policy outlined above will apply.
Non-availability:
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation recommendations, however, if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Although we always endeavour to allocate guests the specific room they have requested on certain occasions we may need to change the allocated room. In the event this happens we will always let you know in advance and you will always be given an equivalent room (i.e. If you requested a double en-suite you will be provided with one).
Please note if you would like to book more than two rooms we request that you call us to make the booking. Bookings made online for more than two rooms cannot be guaranteed.
Damages and Breakages:
We expect guests to take care of the accommodation when staying at Brierholme. You are responsible and liable for any breakages or damages you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.
Arrival and Departure:
We ask our guests to choose a check-in slot between the hours of 4:00 pm and 7:00 pm. Check-in outside these hours is by prior arrangement and cannot always be guaranteed. We ask that you check with us first (via phone or email) before making a booking. Any changes to your check-in slot require at least 48 hours notice and although we will try our upmost to accommodate changes due to other commitments this is not always possible. Please also note that check-ins after 10:00 pm are not possible (even in the event you are running late). Guests are provided with their own set of keys allowing free access to their rooms throughout the day.
Please note on certain dates and special occasions we operate altered check-in slots (our usual check-in slots are between 4:00 pm and 7:00 pm). Check BEFORE booking as we are unable to advise of these alternate times once you start the booking process or in your confirmation email. Details of these dates can be found on our "Availability/Booking" page here.
On the day of departure, we ask that rooms be vacated by 10.15 am so that we can prepare for our next guests. We are more than happy for you to leave luggage at the house for collection later in the day if you are travelling by public transport.
Smoking:
Brierholme is totally non-smoking. If any guest is found smoking in the house, we reserve the right to charge for any extra cleaning incurred. Any cleaning costs would be charged to the debit/credit card details provided at the time of booking. Anyone found smoking in the house may also be asked to leave.
Dignity and mutual respect:
We want all our guests to have an enjoyable and relaxing stay with us. If we feel that this enjoyment is being jeopardised by another person or person’s actions or demeanour then we reserve the right to refuse admission or terminate the letting period irrespective of bookings or deposits paid.
Children:
We are unable to accommodate children (under 18s) at Brierholme.
Parking:
Spaces are allocated on check-in. Please only park in your allocated space. Obstructing or parking in a different space may result in additional charges being added to your bill.
Liability:
We do not accept any liability for damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves, employees or contractors whilst acting in the course of employment.
Data:
Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation. For further information on this please refer to our Privacy Policy.