COVID-19: Staying Safe at Brierholme

To keep ourselves and our guests safe we have had to make some changes in line with current government guidance. Don't worry though the friendly Brierholme service is still here just with additional effort to maximise safety.

Easing of "Plan B" Restrictions

From 27th January 2022, the government have moved away from "Plan B" to ease restrictions. Further information about this can be found here.  At Brierholme this now means we have eased some of our COVID related operational changes in an effort to make your stay more comfortable.  Although legal requirements have been removed by the government the advice on keeping everyone safe with regards to face coverings, social distancing and hygiene remain the same.  

If you unsure or need any further advice please contact us before booking.

Arrival & Check-in

We have made the decision to keep our online check-in process.  This allows you to settle your bill online and update any booking details (please note arrival time changes require 48 hours notice and cannot always be guaranteed). Click here to access your online account (to login you will need your reservation number which can be found in your confirmation email). On the day of arrival, you will also receive a reminder "check-in" email with these details.

Face Coverings

Recently updated government regulations now mean face coverings are no longer legally required in communal areas of hotels/guesthouses.  The government are still advising the use of face coverings in crowded indoor areas.  At Brierholme we no longer require you to wear a face covering, however, please feel free to do so if you so wish.

Breakfast

We kindly ask all guests to wash their hands before coming down for breakfast and when they return to their room. Hand sanitiser and anti-bacterial wipes will also be available for use in the breakfast room.

Where possible we are still seating guests as far apart as we can in our breakfast room. However, due to the recent relaxation of social distancing laws, we have now reverted to our normal breakfast time (8:15 AM to 9:00 PM) and are no longer asking guests to split between two sittings. We will now also be offering our full buffet service as normal.  

For any guests who still do not wish to join us in the main breakfast room, we are offering delicious hot sandwiches that can be delivered outside your room at any specified time (during our breakfast service). These include:

Bacon Butty - On white or wholemeal bread with your choice of sauce.
Cumberland Sausage Butty - On white or wholemeal bread with your choice of sauce.
Cumberland Sausage & Bacon Butty - On white or wholemeal bread with your choice of sauce.
Vegetarian/Vegan Sausage Butty option is also available.

If you would like to do this then please write your choice along with the preferred time on the slip in the hall and post it under our kitchen door the night before.

Cleaning

We have increased our already strict cleaning regimes and are regularly cleaning public areas with anti-bacterial sprays. We are washing all fabric and crockery on hotter washes than normal. When cleaning rooms/communal areas we will be using anti-bacterial sprays on all surfaces, handles, switches and fabrics etc. and are strictly following the government/UK Hospitality advice on best cleaning practices.

Payment & Checkout

We are still encouraging card payments and have decided to keep our online check-out process.  

Our online check-in/out process allows you to update details and settle your bill online.  Click here to either settle your bill in advance or at any point during your stay.  Once you log in (you will need your reservation number from your confirmation email) you can settle your bill using a payment card of your choice. You will receive a reminder about this on the day of departure too. Any outstanding balances after check-in finishes at 10:15 am on the day of departure will automatically be taken from the card used to make the booking.

When checking out we kindly ask that you leave your key in the key box on the hall side.

If You Feel Unwell

If you experience any symptoms that could be COVID-19 related while staying with us please let us know as soon as possible. As per government advice, you should also remain in your room until we have discussed a plan of action. This will help to keep everyone safe.

Afternoon Treats

Jonathan's afternoon treats are (finally) back! Feel free to help yourself to something sweet from the dining room dresser,

Out & About

Please remember that many of the shops and businesses are operating differently than normal still. Please try your best to observe the guidance put in place by the town and local businesses whilst in Keswick. You will probably need to book all your restaurant and even pub tables in advance. Most businesses have updated their websites/Social Media with their new operating procedures. If you are unsure though please ask and we will find out for you.

The fells and lakes are all open and the air is clean and fresh! Make sure you check the current guidance from Mountain Rescue before attempting any walks. They are running on limited staff so have some great advice on how to enjoy the fells whilst still staying safe.

Thank You!

Thank you for bearing with us. This is still a strange situation for everyone and we won't get it correct 100% of the time. We will do our best to work together to ensure a safe environment for all.

We will keep you informed of any operational changes via this page moving forward. Thanks for your continued support of Brierholme!

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